Terms and Conditions
" Terms and Conditions for tickets sold online By accessing and using this website the Customer accepts and agrees to be bound by the Terms and Conditions. Customers should check for current Terms and Conditions as these can be updated and changed from time to time. "
Purchasing tickets online
Cinema tickets are sold by Swan Cinemas and can be purchased by the Customer via the online booking system using credit/debit cards.
A booking fee of 50cent / 50p per ticket per transaction will apply to bookings made availing of the Swan Cinemas internet booking system
The Customer must disclose the cardholders name, card type, the card number, the card expiry date and the security code on the back of the card (CVV or similar) in order to make payment to Swan Cinemas.
PLEASE NOTE: Tickets are NON-REFUNDABLE and NON-TRANSFERABLE
The Customer must ensure all details of the booking are correct before finally purchasing their tickets as no responsibility will be accepted for wrong bookings that are the fault of the customer. If the Customer experiences problems with the booking process, they are to call the phone number of the cinema specified on the booking page.
To collect the tickets the Customer must present and use the credit/debit card that was used to purchase the tickets in that particular cinema. The Customer may insert the card into one of the automatic ticket collection points or they can present the card to a cinema representative at any till point. Tickets must be collected within the first 20 minutes of the performance start time
Once the booking has been processed, the Customer will receive a confirmation e-mail to their e-mail address with all the relevant details of their booking. Swan Cinemas is not responsible and will not issue a refund to the Customer for selecting the wrong tickets or if the Customer does not meet the minimum age requirements as specified by Irish Film Classification Office (IFCO) for that particular film.
Swan Cinemas will do everything possible to ensure the show and operating times of the cinema are true to the advertisements. However due to circumstances beyond Swan Cinemas control there may be times that a film has to be cancelled or shown at a different time. In this instance the customer may be given a complimentary ticket or in some circumstances a refund of the ticket only.
Transactions processed by Swan Cinemas will appear on the cardholder’s bank or card statement as ‘Swan Cinemas’ it will then give the abbreviation of the specific cinema it was booked in.
The customer who has purchased concession/student tickets must provide Swan Cinemas with the relevant proof of entitlement when the tickets are being collected or upon entry to the cinema.
Swan Cinemas are required to obide by and enforce the age restrictions as specified by the Irish Film Classification Office. In the event that an authorised Swan Cinemas representative is of the opinion that the customer does not meet the minimum age requirement and the customer cannot provide photographic proof that they are of the required age, Swan Cinemas will not permit entry to that performance or film. If an Swan Cinemas representative identifies a customer who appears too young and cannot provide identification in the auditorium, Swan Cinemas have the right to eject that customer from that film.
Amendments
Swan Cinemas reserves the right in its sole discretion to amend this privacy statement at any time, and you should regularly check this privacy statement for any amendments.
Phone Bookings
“Calls to 1520 880 007 are charged at 15 cents per minute from an Eircom landline, calls from mobiles and other providers may vary” Average call length three minutes. Customer care helpline 012480007. Service provided by www.TelephoneticsVIP.co.uk
